Q: What is Big Stone Trading Company?
A: Big Stone Trading Company is an online marketplace where collectors can buy sports cards, including baseball, basketball, football, and more.
Q: Do I need an account to buy?
A: No, you do not need to create an account to make purchases.
Q: What types of sports cards can I buy?
A: We support all major sports cards, including vintage, modern, autographed, rookie, and graded cards from top brands like Topps, Panini, and Upper Deck.
Q: What's the shipping time?
A: 1-3 Business Days.
Q: What are Business Days?
A: Monday - Friday except for Every Holiday that you ever heard of: St. Patrick's day, The fourth of July, Cinco de Mayo, etc....
Q: How do I buy a sports card?
A: Simply browse our site, add the card to your cart, and complete checkout using our secure payment system.
Q: Do you offer authentication or grading services?
A: No, we do not offer authentication or grading services.
Q: Who is responsible for shipping?
A: Big Stone Trading Company ships all items using tracked and insured shipping to protect your transaction.
Q: What is your return policy?
A: We do not accept returns.
Q: What if I receive the wrong item?
A: Please contact us at contactus@bigstonetrading.com immediately for assistance. Please include the order number for quicker assistance.
Q: Can I track my order?
A: Yes, you will receive a tracking number once your order is processed for shipping.
Q: Does near mint condition mean gem mint?
A: No, near mint condition means comparable to a brand new factory pack which may have minor flaws off the production line.
Q: What does excellent condition mean?
A: Excellent condition means that the card has minor visible flaws.
Q: What happens if I don’t receive my order?
A: If your order is not received after 14 days and the shipment tracking does not show it as delivered, please contactus@bigstonetrading.com for a refund. Please include the order number for quicker assistance.
Q: What if the tracking on my order shows as delivered but I didn’t receive it?
A: You would need to file a claim with the shipping carrier at that point.
Q: What payment methods do you accept?
A: We accept major credit and debit cards.
Q: Do you accept PayPal?
A: No.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption and a secure payment gateway to protect your financial data.
Q: How can I contact customer support?
A: You can reach us through our Contact Us page, email contactus@bigstonetrading.com. If you have an order related question, please include the order number for quicker assistance.
Q: Can I contact you by phone?
A: Currently, we have a small staff and the quickest way to reach us is by email at: contactus@bigstonetrading.com. f you have an order related question, please include the order number for quicker assistance.
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